Frequently Asked Questions

Where are you based?

We’re based in London and both originally came from Gloucestershire!

 

Who comes up with the ideas?

Cat comes the majority of the puns herself and then puts pen/paintbrush to paper. She also gets additional punny input from her dad and friends.

 

Can I get a personalised design?

We don’t offer personalisation on this site, however you can get in touch with Cat at cat@jellyarmchair.com if you are interested in commissioning her to create unique artwork for you.

 

Are your cards environmentally friendly?

We print our cards in the UK onto FSC certified board. The cellophane sleeves are made of polypropelene and are recyclable.

 

Do you do next day delivery?

Unfortunately we cannot currently offer next day delivery.

 

How long will it take for our order to be dispatched?

 

We aim to dispatch all orders within 2 working days. If you order after 4pm, this counts as the next working day.

 

Will you let me know when my order has been shipped?

Yes. You will receive two emails from us, one when you place your order, and a second when your order has been dispatched.

 

How long will it take to receive my order?

We use the Royal Mail to ship our cards. We send orders within the UK first class and this usually takes 1-2 days to arrive from the day of dispatch. International postage times vary. However as a general rule, these will take between 5-10 working days from the date of dispatch.

 

Can I ensure my order will be delivered by a specific date?

If you’d like to order a card for a specific occasion and are worried it might not reach you in time, please get in touch with liz@jellyarmchair.com. We will always endeavour to get your order to you as soon as possible.